SHIPPING POLICY

What is your lead time?

Our products are shipped from our factory in China. Shipping address: No. 20, Southeast 2nd Road, Gusan Industrial Avenue, Guzhen, Zhongshan City, Guangdong Province, China.

Most orders are received in 13-25 business days from order to delivery.

Processing time is estimated at 3-5 business days, with shipping taking approximately 10-20 business days (exact timing depends on destination and customs clearance).

Add a few days for custom orders.

Package preparation time?

After receiving your order request, we usually need 3-5 business days to prepare the package, but some larger items need 3-7 business days to prepare.

I placed an order but I didn't receive a confirmation email, what's going on?

Please check your SPAM folder to see if your confirmation email was sent there.

My tracking says β€œno information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

I need an item by a certain date!

Though we try our best to accommodate deadlines, we cannot guarantee arrivals by a certain date. As soon as the parcel leaves our doors, it is in full discretion with the courier company to deliver your order timely. We ask that you purchase well ahead of your deadline to avoid any unexpected delays.

We can offer to expedite the shipment with DHL or Fedex. Please obtain a quote from us before you order. many cases, if the order is expedited, it can be received within 7-12 days at the earliest.

If the order did not arrive by a certain date, we cannot refund an order while it is in transit. The order will need to be returned to us in order to process a refund.

How much does shipping cost?Β 

All our packages are free shipping, if you need faster shipping service, please contact our customer service team in advance.

Address / Delivery Issues

In cases where there are issues with the address or delivery, the recipient will be required to help coordinate with the courier on resolving shipment issues. This may also involve the recipient picking up the parcel at the courier’s office. We do our best to Liaise with the courier, but due to varying timeΒ zones and different languages, the problem is resolved much more quickly with the recipient’s involvement.

Non Deliveries / Returned Delivery

If a delivery is returned due to issues with the address, or if the recipient is not present for delivery and the parcel is returned to us, there will be a shipment fee to redeliver the parcel – this will be calculated and communicated before re-sending.

If the customer decides that they would like a full refund instead, a refund can be issued only when the returned parcel is received and the original postage costs to send the parcel will be deducted from the purchase price.

United States and Canada

FREEΒ shipping for any order.

Shipping time with UPS. ( Door to door You do not need to pay import duties)

Orders are typically received in 13-25 business days Canadian customers/ in 13-25 business days American customers from date of order.

Australia and New Zealand

FREEΒ shipping for any order.

Shipping time with China Post Air Parcel 10-20 business days or EMS 5-20 business days + handling time.

Europe region

FREEΒ shipping for any order.

Shipping time with Royal Mail Or UPS. (Door to door You do not need to pay import dutiesοΌ‰

Orders are typically received in 10-20 business days from date of order.

UAE United Arab Emirates / Bahrain /Kuwait (China-Middle East air or sea express line express 10-20 business days)

Who pays the import Tax and VAT?

We handle all import taxes and VAT, so you won't incur any additional charges.

Are express options available?

Yes! Express options incur additional fees, please email us with your order and destination, we will then calculate a customized postage cost.

Shipping exclusions :

We do not ship to the following countries / regions:

  • Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, India, Indonesia, Hong Kong, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Mongolia, Nepal, Oman, Pakistan, Philippines, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Vietnam, Yemen, American Samoa, Cook Island, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia and Herzegovina, Montenegro, Serbia, San Marino.
  • All African Countries
  • All South American Countries.
  • If you are in the above countries, you still want to buy lamps.
  • Please contact our customer service: info@yiarolight.com, we will calculate the transportation cost for you separately.

Contact us:

Tel: +1 (929) 268-4268
Email: info@yiarolight.com
ADD: 6336 S Crocker St Littleton CO 80120 US