REFUND & RETURNS POLICY
We have a 30 day return and exchange policy, which means you have 30 days after receiving your item to request a return and exchange.
To eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. We will need a receipt or proof of purchase and a photo of the goods received. A brief description of the problem with the item.
To start a return, you can contact us at info@yiarolight.com. ensuring a smooth and hassle-free return process.
Overall, there are roughly 2 situations:
1. If it's a product quality issue or shipping damage, we will offer a free return or exchange.
2. If it's just that the customer doesn't like our lights (although highly unlikely!) , the customer will need to pay for the return and exchange shipping costs.
We are certain that you will adore your Yiarolight order when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page or just reply the shipping update emails and we will make it right.
Order confirmation and shipping confirmation will be sent to your registered email or mobile number.
The order confirmation will be sent right after you have placed the order through to your email address or mobile number you have registered when you place the order.
And the shipping confirmation will be sent within 2-7days after you receive the order confirmation through to your email address or mobile number you have registered when you place the order.
If you haven't received one of the confirmation emails above, please contact us to "info@yiarolight.com".
Eligible partial/full refund & replacement
- Any item not in its original condition, which means damaged or missing parts for reasons not due to our error.
- Any item is different from the item's description.
- Any item returned to the sender without being delivered.
- Any item hasn't been delivered within 90days.
All the cases above will be eligible for the partial/full refund and replacement.
Not Refundable
- Products that do not meet the 30-day return and exchange policy.
- Customized products made according to customer's wishes.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- You do not provide full proof of damaged items (e.g photos)
- Misunderstanding of product listing despite clear indication of non-discounted items.
We do not accept any unregistered packages, any unregistered packages will be rejected.
Despite our efforts to provide accurate product descriptions, there may still be variations from the actual product. We encourage customers to inquire as much as possible to ensure the shopping experience meets expectations. Our customer service will be more than happy to address any questions you may have.
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Our Returns Process
Step 1: Read our return policy above to determine whether your order qualifies to be refunded/returned.
Step 2: Submit an inquiry including your reason for return at info@yiarolight.com
Step 3: We confirm the refund amount you qualify for depending on your reason for return and items in your order.
Step 4: We provide the return address and shipment labeling instructions. If you do not follow our instructions, we cannot give you your refund.
Step 5: You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels. Please print out your order confirmation email and include it in the returning package.
Step 6: Notify us via email that you have sent your return and provide us with your tracking number if applicable.
Step 7: We will process your return within 3-5 business days of receiving your returned items.
Step 8: If it is shipped from our factory to the destination, you need to return the package to our factory.
If the package is shipped from our warehouse to the destination, you need to return the package to our warehouse, so we need to provide a different return address according to your order.
Refund (If Applicable)
If you are approved, your refund will be processed and a credit limit will be automatically applied to your credit card or original payment method within a certain number of days.
The time it takes for the refund to arrive usually depends on your bank's processing speed, which usually takes 7-14 business days.
If you need to obtain more accurate information and assistance, it is recommended that you contact your bank or credit card issuer in time to obtain more accurate information and assistance. Usually, they can help you check the status of your refund and give you an estimate of when it will arrive.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.