Shipping policy

1. Order Processing and Shipping Time

  • Processing Time: All lighting fixture orders are carefully processed within 15–30 business days (Monday–Friday, excluding holidays).

  • Shipping Time: Delivery times vary based on the specific product and your location.

2. Shipping Fees We proudly offer free shipping on all orders, regardless of the order value or destination.

3. Shipping Methods To ensure your lighting fixtures arrive safely and efficiently, we select the most suitable shipping method—including air or sea freight—based on the product's size, weight, and your delivery address. The optimal method is automatically assigned to guarantee both security and timely arrival.

4. Shipping Regions We deliver worldwide, with a primary focus on:

  • North America (United States, Canada)

  • Europe If your country or region is not available during checkout, please reach out to us at info@yiarolight.com to confirm shipping availability.

5. Shipment Confirmation and Order Tracking Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking information. Tracking numbers typically become active within 48 hours.

Please note: If your UPS, FedEx, or local postal tracking does not show immediate updates, do not worry. This is standard for international freight and reflects the tracking of the final local courier. Once your package clears customs and is scanned by the local delivery service, tracking events will populate. For any additional assistance, please contact us at info@yiarolight.com.

6. Customs, Duties, and Taxes In most cases, additional duties and taxes will not be applied to your shipment. However, Yiarolight is not responsible for any customs duties or taxes that may be applied to your order. Any fees imposed during or after shipping (including tariffs and taxes) are the responsibility of the customer.

7. Damages We package all our fixtures with the utmost care. However, if you receive a damaged item, please contact us immediately at info@yiarolight.com.

To ensure a smooth and swift resolution, please retain all original packaging materials and the damaged goods before filing a claim.

8. Returns Policy For detailed instructions on returning an order or requesting a refund, please refer to our comprehensive Return & Refund Policy.

9. Contact Information If you have any questions or concerns regarding your shipment, our team is always here to help:

  • Email: info@yiarolight.com

  • Online Chat: Available directly on our website during business hours.